These Terms of Service (the “Terms”) govern your access to and use of shelux.com, any related pages or features, and purchases made from Shelux (together, the “Services”). By visiting the website, creating an account, or placing an order, you agree to these Terms and to the policies referenced here. If you do not agree, please do not use the Services.

You must be old enough to enter into a binding agreement where you live, or use the Services with the permission and supervision of a parent or legal guardian. If you create an account, you are responsible for providing accurate information, protecting your password, and all activity under your account. Please notify Shelux promptly if you believe your account has been used without permission.

You may use the Services only for lawful, personal purposes. You may not interfere with the website, introduce malicious code, access another person’s account, scrape or copy the Services through automated means without permission, commit fraud, infringe another person’s rights, or use our products or Services for an unlawful purpose. Shelux may restrict or end access when reasonably necessary to protect customers, the business, or the Services.

We work to present product descriptions, shades, textures, lengths, images, ingredients, and other details accurately. Screen settings, lighting, photography, manufacturing updates, and natural product variations may cause the item you receive to look slightly different from what appears online. Packaging may also change without notice.

Prices, promotions, and availability may change at any time before an order is accepted. Applicable taxes, shipping charges, and discounts are shown at checkout. We may correct typographical or pricing errors, update inaccurate information, limit purchase quantities, or cancel an affected order. If we cancel an order after payment, we will return the amount charged to the original payment method.

Products are offered while supplies last. Unless we expressly state otherwise, descriptions and customer content are provided for general information and do not promise that a particular product will produce the same result for every person.

Submitting an order is an offer to purchase. An automated order confirmation means that we received your order; it does not guarantee acceptance. Shelux may accept, decline, limit, or cancel an order for reasons including product availability, suspected fraud, payment issues, pricing errors, resale activity, or shipping restrictions.

You authorize Shelux and its payment providers to charge the payment method submitted at checkout for the order total. We may request additional information to verify your identity, payment, or delivery details. Your card issuer or payment provider may apply its own terms and fees.

Please review your products, shade choices, quantities, contact information, and shipping address before submitting an order. If you need a change or cancellation, contact us as soon as possible. We will try to help, but we cannot guarantee changes after processing begins. Approved refunds are issued to the original payment method unless applicable law requires otherwise.

Orders are processed within 1–2 business days and usually within 24 hours of receipt. Qualifying orders over $59 receive free standard shipping, as indicated at checkout. Express shipping may also be available. Delivery dates are estimates rather than guarantees and may be affected by carriers, weather, holidays, address issues, or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and for following carrier instructions. Please inspect your package promptly and contact us if it arrives damaged, contains the wrong item, or appears to be missing.

Returns, exchanges, refund eligibility, timing, and any hygiene-related restrictions are governed by our posted Returns & Refunds Policy. Beauty, hair, and personal-care products may need to be unopened, unused, unaltered, and in their original packaging to qualify. Please also review our Shipping Policy. If a specific policy conflicts with this general section, the specific policy controls for that subject, except where applicable law requires otherwise.

Promotional offers, discount codes, gifts with purchase, and contests may have separate eligibility requirements, dates, exclusions, or quantity limits. Unless an offer says otherwise, discounts cannot be combined, have no cash value, and may not be copied, sold, or transferred. Returns may reduce or remove a discount or reward associated with the original order.

Gift cards and store credit are subject to the terms shown when issued and to applicable law. Shelux may refuse or reverse rewards, credits, or promotional benefits obtained through error, misuse, fraud, duplicate accounts, or other activity that violates the offer terms.

Participation in Shelux membership or rewards benefits is also subject to the rules shown on our Member Benefits page and in the relevant account or rewards experience. Program features may be updated or discontinued as permitted by law, with notice where required.

Always read and follow the product label, ingredient list, care guide, warning, and manufacturer instructions before use. Perform a patch or strand test when appropriate, use heat and chemical products carefully, keep products away from children when directed, and stop use if irritation or another unwanted reaction occurs.

Individual results can vary based on hair type, skin sensitivity, technique, maintenance, environment, and other factors. Content on the website is educational and informational only; it is not medical advice or a substitute for guidance from a licensed healthcare or beauty professional. If you have allergies, sensitivities, a medical condition, or concerns about a product, consult an appropriate professional before use.

To the extent permitted by law, Shelux is not responsible for harm caused by misuse, use contrary to instructions, unauthorized alteration, or combining products in an unsafe way. This does not limit rights or remedies that cannot legally be waived.

The website, including its design, branding, text, photography, graphics, videos, product presentation, and software, belongs to Shelux or its licensors and is protected by intellectual-property laws. Shelux gives you a limited, revocable, non-transferable right to access the Services for personal shopping. No content may be reproduced, republished, sold, or commercially exploited without written permission.

If you submit a review, photograph, comment, idea, or other content, you confirm that it is truthful, lawful, and yours to share. You grant Shelux a worldwide, non-exclusive, royalty-free license to host, reproduce, display, adapt, and share that content in connection with operating, marketing, and improving the business. We may remove content that is misleading, unlawful, abusive, infringing, or unrelated. Personal information is handled according to our Privacy Policy.

The Services may include tools, payments, apps, or links operated by third parties. Their services are governed by their own terms and privacy practices. Shelux is not responsible for third-party websites or services that it does not control.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Shelux does not promise that the website will always be uninterrupted, secure, or error-free. Any warranties that cannot legally be excluded remain in effect.

To the maximum extent permitted by law, Shelux will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services or products. Shelux’s total liability for a claim relating to a purchase will not exceed the amount you paid for the order giving rise to the claim. These limitations do not apply where prohibited by law or to liability that cannot be limited, including liability for fraud, willful misconduct, gross negligence, or personal injury where applicable.

To the extent permitted by law, you agree to reimburse Shelux for reasonable losses and third-party claims caused by your unlawful misuse of the Services, violation of these Terms, or infringement of another person’s rights. These Terms, together with the policies referenced here, form the agreement between you and Shelux concerning the Services. If one provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive it.

These Terms are governed by the laws applicable where Shelux is established, without reducing any mandatory consumer rights you have under the laws where you live. We may revise these Terms to reflect changes to our Services, practices, or legal obligations. Updates become effective when posted, unless a different date or notice is required by law.

Questions about these Terms? Please visit our Contact Us page. Your trust matters to us, and Shelux will always work to address your concerns with fairness, care, and respect.