You may request a return within 30 calendar days of the date your order is delivered.

To qualify for a return, the item must be unused, unworn, unwashed, unaltered, and returned in its original packaging with all tags, seals, accessories, and product inserts intact. Proof of purchase from Shelux is required.

All returns must be reviewed and approved before being shipped. Items returned without authorization may be refused.

For health, hygiene, and quality-control reasons, hair and beauty products must meet the following conditions:

• Wigs, weaves, extensions, and braiding hair must remain in their original factory condition and packaging.
• Lace must not be cut, tinted, glued, or altered.
• Hair must not be worn, installed, brushed, combed, washed, colored, bleached, cut, styled, or treated with products.
• Original ties, bands, tags, cards, nets, and packaging must remain attached and intact.
• Hair care, cosmetics, lashes, nails, adhesives, fragrances, and similar personal-care products must be unopened, unused, and have all factory or tamper seals intact.

Items with odors, signs of wear, missing packaging, or any alteration will not qualify for a return.

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Opened, tested, worn, installed, or used hair and personal-care products
• Products with broken or removed factory seals
• Items marked “Final Sale” or “Clearance”
• Gift cards
• Free gifts, promotional items, and samples
• Customized, altered, or special-order products
• Items damaged after delivery through use, installation, improper handling, or storage

To request a return, visit our Contact Us page and provide your full name, order number, the item you wish to return, and the reason for the request. Photographs may be requested to confirm the item’s condition.

If your return is approved, we will provide return instructions and a prepaid shipping label for eligible U.S. returns. Free return shipping applies only when you use the return label supplied by Shelux. Shipping costs from labels purchased independently will not be reimbursed.

Please package the item securely and follow the provided instructions. Shelux is not responsible for returns sent without authorization or to an incorrect address.

Please inspect your order as soon as it arrives. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible—preferably within 48 hours of delivery.

Include your order number and clear photographs of the product, packaging, shipping label, and any visible damage. Keep the item and all original packaging until our team finishes reviewing your request.

When the issue is confirmed, Shelux will provide an appropriate replacement, refund, or other resolution at no additional cost to you.

Once your return is received, we will inspect it and notify you whether the refund has been approved. Approved refunds are issued to the original payment method, generally within 5–10 business days after inspection.

Your bank or card provider may need additional time to post the refund. Original shipping charges and express-shipping upgrades are not refundable unless the return resulted from an error by Shelux or a confirmed damaged or defective item.

If an item does not meet the return conditions, the refund may be denied. We will contact you with available options.

For a different item, color, or style, the fastest option is normally to return the eligible item and place a new order. Replacement options may be offered for damaged, defective, or incorrect products.

Because orders are processed quickly, cancellation requests must be submitted immediately. We cannot guarantee a cancellation after an order has entered processing or shipped.