Orders are processed within 1–2 business days and are usually prepared within 24 hours of being received.

Business days are Monday through Friday, excluding federal holidays. Processing may take slightly longer during sales, holidays, product launches, or other high-volume periods.

Processing time is separate from shipping time. Once an order has entered processing, we may be unable to change or cancel it.

Delivery estimates begin after the order has been processed and accepted by the shipping carrier.

Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, incorrect addresses, and other circumstances outside our control may affect delivery.

Standard shipping delivery times and rates are calculated based on the delivery address, package weight, and products ordered.

Orders over $59 qualify for free standard shipping after discounts and before taxes.

Express shipping is available for eligible orders and destinations. Available express options and prices will be displayed at checkout.

Selecting express shipping shortens the carrier’s delivery time but does not change our 1–2 business-day processing period.

Shelux currently ships within the United States.

Shipping availability to Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses may be limited for certain products. Available shipping options will be displayed at checkout.

Certain beauty products may be classified as restricted or hazardous materials by shipping carriers. These may include:

• Perfumes and colognes
• Aerosol products
• Nail products
• Adhesives
• Products containing flammable ingredients

These products may require ground transportation, additional processing time, or destination restrictions and may not qualify for express or air shipping. Eligible shipping methods will be shown at checkout.

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to begin updating after receiving your shipping confirmation.

Orders containing multiple products may occasionally arrive in separate packages. You will not be charged additional shipping fees if Shelux divides your order into multiple shipments.

If your tracking information has not updated for seven business days, please contact us with your order number. We will review the shipment and assist you with the carrier investigation.

Replacement or refund eligibility will be determined after the investigation and in accordance with our Returns & Refunds Policy.

If tracking shows that your package was delivered but you cannot locate it:

• Check around the delivery location
• Ask members of your household or nearby neighbors
• Verify the shipping address on your order
• Contact the carrier for additional delivery information

If the package is still missing, contact Shelux within seven days of the recorded delivery date so we can help review the shipment.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, please contact us immediately through our Contact Us Page. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

Packages returned because of an incorrect address, repeated failed delivery attempts, refusal, or failure to collect may be subject to additional shipping charges.

Any approved refund will be handled according to our Returns & Refunds Policy. Original shipping charges and carrier return fees may not be refundable.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or missing, contact us as soon as possible—preferably within 48 hours of delivery.

Please include your order number and clear photographs of the product, packaging, shipping label, and any visible damage. Keep all original packaging until your request has been reviewed.